We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact us within 14 days upon receiving the items to initiate the return process if you are not satisfied with your order.
1.We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
2.We can cancel the order for you while the order is still in the processing stage. But we cannot cancel the order when the package is already in transit.
3. Please Email Us(CS@demidresses.com) to get in touch with our customer service team and describe the items you want to return and the reason for your return. It will help us to improve our products and services. Then our customer service will contact you and give the return address within 2 business days.
4. Pack your items carefully and send them through your local post office to make sure they arrive safely.
5. We will process the return or exchange as soon as we receive your package.
6. Once your refund is issued, you will receive a confirmation email. Demidresses cannot refund, reimburse, cover, or other be responsible for any fees not paid to demidresses.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order within 3-5 business days.
1. Please contact us within 14 days starting from the day you have received your packages.
2. The following items cannot be returned or exchanged: lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves and bags).
3. Returned items must be in unused condition with the original packaging. We do not accept returned items that's worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first. Make sure to check returns with our staff first.
5. Once the returned merchandise is received, your money will be refunded back to you in 3-5 business days.Refund will be issued back to the original form of payment used to purchase the order. Once your refund is issued, you will receive a confirmation email.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable.
7. Please be sure to double check your returns before shipping them out. We are not responsible for the return of non-demidresses products.
We have warehouses in different countries around the world! If you want to return the items to the nearest return address, please contact us (CS@demidresses.com) and our customer service representatives will get back to you within 2 business days.